Client Services Specialist
Who we are
Six Trees Capital LLC is a financial technology company that operates
MaxMyInterest.com (“Max”), an intelligent cash
management solution that helps individual investors earn
dramatically higher yields on cash.
Max’s patented technology helps clients reallocate funds
among their checking and high-yield savings accounts each month,
so they can earn the highest yield while keeping their funds safe
in their own FDIC-insured bank accounts.
Max is available to individuals as well as through
financial advisors and thousands of leading wealth management
firms nationwide.
More information, including bios of our management team, advisory
board members, and press coverage, can be found at MaxMyInterest.com.
What we’re looking for
We’re looking for high-energy, engaging, empathetic, and patient
client services talent to help us deliver outstanding service to
our clients and financial advisors.
Who you are
You are a thoughtful, personable, detail-oriented professional
with at least 2 years experience in client/customer service
support working in the fintech, financial, insurance, or wealth
management sectors.
You have a passion for providing best-in-class customer support,
an interest in finance, and enjoy working in a collegial
environment.
The role
You’ll report directly to our Director of Operations, helping us
manage support requests from clients and financial advisors, and
sharing feedback with our broader team.
The position involves both responsive and proactive communication
with clients and financial advisors. Your work will be critical to
ensure the voice of the customer is at the center of the products
and solutions that we build.
You should be a good problem solver, a clear and concise
communicator and good listener, kind and patient, detail-oriented,
highly accountable, and enjoy engaging with clients to help them
meet their financial goals. You are able to establish
relationships quickly by being empathetic, highly responsive and
helpful to clients who have put their trust in Max. You
will also have the opportunity to get up to speed and contribute
quickly.
Initially, you will handle customer inquiries with high-quality
replies within SLA targets and also support our advisor services
team. In time, you will support new initiatives including
improving the customer experience and working with other teams to
provide suggestions for continuous product improvement. This
position will provide you with growth opportunities in both
customer service and operations as we continue to scale the
business. This is a strategic role focused on customer success
(not a call center representative).
Requirements
- 2+ years of customer service / customer success experience
- Experience in relevant fintech, financial, insurance, or wealth
management sectors
- Knowledge or experience with support desk platforms like
FreshDesk or ZenDesk
- A strong desire to learn, contribute to the team, and help
people
Location
This job is fully remote and can be performed anywhere within the
continental U.S. Occasional travel may be required for training
and/or team related activities.
Compensation
Your base salary will depend on several job-related factors
including location, relevant prior experience, and/or subject
matter expertise. Max operates as a remote-first workplace
and offers a comprehensive and competitive benefits package
including medical, dental, vision, and 401(k) benefits.
The estimated pay range for this role is $55,000 - $70,000 (USD).
This estimated pay information is based on our good faith estimate
as of the date of this posting, and may be modified in the future.
Contact us
If this sounds like you, please send a cover letter and resume
(along with a link to your LinkedIn profile if you wish) to
careers@maxmyinterest.com.
Applicants must be legally permitted to work in the U.S.
Six Trees Capital LLC is an Equal Opportunity Employer and does not
discriminate on the basis of race, color, sex, national origin,
religion, disability, age, sexual orientation, gender expression,
or parental status.
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Business Development Associate
Who we are
Six Trees Capital LLC is a financial technology company that operates
MaxMyInterest.com (“Max”), an intelligent cash
management solution that helps individual investors earn
dramatically higher yields on cash.
Max’s patented technology helps clients reallocate funds
among their checking and high-yield savings accounts each month,
so they can earn the highest yield while keeping their funds safe
in their own FDIC-insured bank accounts.
Max is available to individuals as well as through
financial advisors at thousands of leading wealth management firms
nationwide.
More information, including bios of our management team, advisory
board members, and press coverage, can be found at MaxMyInterest.com.
What we’re looking for
We’re looking for a diligent, solutions oriented professional who
is excited about being a core member of the commercialization team
at a rapidly-growing company.
Who you are
We’re looking for a business development associate with strong
written and verbal communications skills, who excels at conveying
concepts by email, phone, or over webinars to financial
professionals. Good listening skills are also important, so that
we can continue to learn from our clients and incorporate feedback
into our products.
You will have a minimum of 2–3 years of work experience in
financial services, and be able to flourish in a position that
requires a lot of interaction with partners ranging from smaller
wealth management firms to larger enterprises. You are also able
to work independently with minimal supervision in a remote-first
team environment.
While this is not a traditional commission-based sales role, you
will enjoy scoring “wins” and being recognized by your teammates,
and have strong personal motivation with a desire to learn and
achieve results.
In this role you will:
- Help manage inbound requests from partners (generally financial
advisors and client services teams who support them) who are
seeking to learn more about our products, ask questions, or
desire a walk-thru/demo via Zoom.
- Manage an engagement program to maintain regular contact with
partners using data to prioritize outbound efforts (by email,
phone, and email marketing campaigns) to stay on the radar of
partners who have referred clients to use our service.
- Provide support to the Head of Business Development to help
manage important relationships, acting as an account manager.
You will also play a role in managing and improving our
reporting systems, e.g. CRM, and inbound business inquiries.
- Partner with our client services organization, Member Services,
to identify and resolve issues, offer white glove support to
VIP clients, assist with onboarding new clients, and ensuring
the needs of our clients are being met on an ongoing basis.
- Use data to drive decision making and prioritization.
You should be honest, astute, and persuasive, persistent,
highly-motivated, and a self-starter. While communication skills
are key, you are also adept at managing processes, such as how
often and with whom to follow up, identifying better ways to do
things, and open to taking on special projects.
Opportunities for advancement include taking on greater
responsibility for sales and the development and oversight of
partner relationships.
This is an opportunity to be among the first group of employees at
a company that is bringing meaningful change to a multi-trillion
dollar market that constitutes one of the biggest sectors of the
U.S. economy.
The Business Development Associate will report to the Head of
Partnerships and Business Development, with ample opportunity to
interact with the Director of Operations (who manages a support
team for end customers) and our Chief Operating Officer.
Requirements
- Financial Services / Technology experience
- Strong people skills gained from customer service or sales
Nice-to-haves
- Experience using CRM and marketing automation tools
- Analysis skills using Excel or other business intelligence tools
Location
The position is remote-first, but there are opportunities for
in-person mentorship and to meet work colleagues at conferences,
meetings at partners’ offices, and “all hands” events with
colleagues. Travel for work is based on partner and business
needs, but is expected to be infrequent. The hiring manager for
this role is based in Pasadena, CA. Work colleagues are based in
multiple U.S. locations including Atlanta, Austin, Chicago, Miami,
and New York.
Compensation
Your base salary will depend on several job-related factors
including relevant prior experience and/or subject matter
expertise. Max operates as a remote-first workplace and
offers a comprehensive and competitive benefits package including
medical, dental, vision, and 401(k) benefits.
The estimated pay range for this role is $65,000 - $95,000 (USD).
This estimated pay information is based on our good faith estimate
as of the date of this posting, and may be modified in the future.
Contact us
If this sounds like you, please send a cover letter and resume
(along with a link to your LinkedIn profile if you wish) to
careers@maxmyinterest.com.
Applicants must be legally permitted to work in the U.S.
Six Trees Capital LLC is an Equal Opportunity Employer and does not
discriminate on the basis of race, color, sex, national origin,
religion, disability, age, sexual orientation, gender expression,
or parental status.
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Full-stack Software Engineer
Who we are
Six Trees Capital LLC is a financial technology company that operates
MaxMyInterest.com (“Max”), an intelligent cash
management solution that helps individual investors earn
dramatically higher yields on cash.
Max’s patented technology helps clients reallocate funds
among their checking and high-yield savings accounts each month,
so they can earn the highest yield while keeping their funds safe
in their own FDIC-insured bank accounts.
Max is available to individuals as well as through
financial advisors at thousands of leading wealth management firms
nationwide.
More information, including bios of our management team, advisory
board members, and press coverage, can be found at MaxMyInterest.com.
Who you are
- (Required) You have at least 3 years of full-stack software
engineering using modern web technologies such as React
- (Required) You are proficient in a backend language such as
Ruby, Java, or Kotlin
- (Required) You have experience working on distributed,
containerized systems in cloud-native applications
- (Required) You have an interest in DevOps and have some
familiarity with infrastructure as code (such as Terraform)
- You have experience in integrating third-party APIs
- You are passionate about exploring, adapting and implementing
emerging technologies and methodologies
- You are capable of working autonomously, but also enjoy working
in a team environment
- You possess exceptional communication skills, both written and
verbal, and can articulate complex technical ideas to
non-technical stakeholders
- You have a growth-oriented mindset with a positive and proactive
attitude
How you’ll contribute to the team
- You will participate in the design, development, and deployment
of new product features
- You will help test and peer-review the code of other engineering
team members
- You will collaborate with cross-functional stakeholders,
gathering requirements, and translating them into software
solutions
- You will contribute to identifying and eliminating technical
debt
- You will drive the adoption of best practices in coding,
testing, and continuous integration/continuous deployment
(CI/CD)
- You will stay updated with emerging trends in software
development, helping to integrate them in order to enhance and
modernize our current tech stack
Location and Working Hours
This job is fully remote and can be performed anywhere within the
continental U.S., but there are opportunities for in-person
collaboration and “all hands” events with colleagues. This
position requires you to be available during standard business
hours in Eastern Standard Time (9am EST - 5pm EST).
Compensation
Your base salary will depend on several job-related factors
including relevant prior experience and/or subject matter
expertise. Max operates as a remote-first workplace and
offers a comprehensive and competitive benefits package including
medical, dental, vision, and 401(k) benefits.
The estimated pay range for this role is $100,000 - $175,000
(USD). This estimated pay information is based on our good faith
estimate as of the date of this posting, and may be modified in
the future.
Contact us
If this sounds like you, please send a cover letter and resume
(along with a link to your LinkedIn profile if you wish) to
careers@maxmyinterest.com.
Applicants must be legally permitted to work in the U.S.
Six Trees Capital LLC is an Equal Opportunity Employer and does not
discriminate on the basis of race, color, sex, national origin,
religion, disability, age, sexual orientation, gender expression,
or parental status.
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